Just when I thought it couldn’t get any better Jobu Design surprises its customers once again with a level of customer service that is quite frankly unheard of. At the beginning of the year I wrote about an upgrade program that best tripod head maker Jobu Design put out to the market. In a nutshell it offered the ability for a customer who had purchased a legacy Jobu Design product to upgrade to a newly released product for the low cost of an upgrade. At the time my interpretation was that you could upgrade from like product to like product. Example: If you owned a BWG Pro gimbal head you could upgrade to the new Jobu Design Pro 2 gimbal head.
This week I learned from first hand experience through someone who read my initial blog and contacted Jobu Design that they allow you to cross those lines and upgrade from one product line to another. Example: This particular customer had ordered the Jobu Jr.3 and found that he wanted a heavier duty tripod head to handle his 500mm lens. When he reached out to the Jobu Design customer service team he was advised that he could upgrade his Jr.3 to the Jobu Pro 2 for the difference between the two. He was so impressed that he received full credit for his used tripod that he contacted me to tell me how he was floored by the offer and utterly impressed by their outstanding customer service.
I honestly don’t expect a company to give me full credit for a used item towards the purchase of a new item but I am pleased as punch that I can tell the world that it is possible and Jobu Design has made it a reality. The best tripod maker in the business just took another step in the right direction. If you are a current Jobu Design customer rejoice, if not here’s another compelling reason to join the best tripod head maker and experience the value of excellent customer service for yourself.Do yourself a favour if you’re in the market for a new gimbal head for use with a big lens you’ll want to check out the new Jobu Pro 2.
>As an added bonus when you place your order for any Jobu product if you enter the code “coolwildlife” you’ll get a 15% discount off your order.
(Not applicable to upgrades)